Welcome to Smart-Suite Library Management System and TV4Education service. Below you can find useful links to our many avenues for support that are all free to use.
Smart-Training
Here at FSI we want to give you the best way to learn about SmartSuite-Library Management System and TV4Education service so that you can spend your limited time in the library doing the things you need to do. We have created a 'Training System' that will allow you to learn when and where you want to. Smart-Training allows you to train yourself to be the best of the best.
Follow the steps in the link below to see where you can access Smart-Training:
https://help.functionalsolutions.com.au/hc/en-us/articles/5650375886223-Smart-Training
Accessing Concierge
Our Concierge chat service provides assistance finding product information, technical documentation, as well as help with using our visual tutorials. Live chat is fundamental to delivering outstanding customer experience for all our recently subscribed customers.
Steps on how to access the concierge can be found in the below link:
https://help.functionalsolutions.com.au/hc/en-us/articles/1500002245121-Concierge-Chat-System-
Getting support from the Mailbox
The Mailbox is the one place for all your notifications from SmartSuite-Library and TV4Education. A message badge will appear on the button of the menu to alert you on any unread notifications requiring your attention.
https://help.functionalsolutions.com.au/hc/en-us/articles/360035460474-Mailbox-Support-Tickets
FSI Community
Have a Facebook account? If yes, you can join our FSI Community User Group and speak to over 160 other librarians across the country, asking questions or joining in on the conversation.
https://www.facebook.com/groups/954495664997350/
Quick Start Guide for SmartSuite-Library
Want a print friendly, curated list of help articles with features we believe you'll use in the first 6 months? Find our Quick Start Guide in the link below. Each help article comes with a link or QR code that you can select or scan to direct you to a video tutorial for your chosen article.
https://www.functionalsolutions.com.au/onlinehelp/Cloud/PDFs/SmartSuite/SmartSuitev3QSG.pdf
Quick Start Guide for TV4Education
Learn the basics of how to utilise our collection of over 180,000 ad free, educational, relevant, current and engaging video resources with the below link:
YouTube Tutorial Channel
Be sure to subscribe to our YouTube channel where we post and host tutorial videos. Browse through our current videos to discover the many functions of SmartSuite-Library Management System and TV4Education service.
https://www.youtube.com/c/FunctionalSolutionsInternational?sub_confirmation=1
Phone Call
Support Hotline: 03 9079 1000, option 1
Our friendly Customer Service team is here to assist you. If all of our Customer Service Representatives are busy, you will be prompted to leave a voicemail. Be sure to include your name, what school you are calling from, a contact number and a small description of your issue/enquiry. Once finished, your voicemail will be sent to our Customer Service team and you'll be placed on a priority queue to be called back as soon as possible.