Sometimes your internet browser may block a SmartSuite Library report from downloading. This is a browser security feature and does not necessarily mean there is an issue with the report.
If your report does not appear to download after you generate it, check the top-right corner of your browser for a notification about the download being blocked.
Checking for a blocked download
- Generate your report in SmartSuite Library as normal.
- Once the report has been generated, keep an eye on the top-right corner of your browser window.
- Your browser may display a notification or download icon indicating that a download has been blocked. The notification may only appear briefly, so keep an eye on this area immediately after generating your report.
- Select the download notification or icon to view more information about the blocked download.
- Depending on your browser, you may see an option such as Allow, Keep, Keep anyway, or a similar option to allow the download to continue.
- Select the appropriate option to allow the report to download.
- Once the download has been allowed, check your computer's Downloads folder to locate your report.
If you don't see a notification
If you don't see a blocked-download notification in the top-right corner:
- Check your browser's Downloads or download history.
- Try generating the report again and watch the top-right corner of the browser as soon as the report is generated.
- If the download continues to be blocked, your organisation's browser or security settings may be preventing downloads. You may need to contact your IT team for assistance.
Please note: The exact message and options can vary depending on which browser you are using and your organisation's security settings.