Accessing Support

At FSI, we want to make sure you always know where to go for help. Whether you have a quick question, need step-by-step guidance, or want to log an issue with our support team, there are several easy ways to access support within SmartSuite.

Below are the main options available to you.

1. Using the Help Button in SmartSuite

The Help button is available on every page of SmartSuite.
This is the fastest way to find support while you are working.

From here you can:

• Search for help articles

• Access training resources

• Navigate to support tools

This option is ideal when you need immediate guidance without leaving your current screen.

2. Visiting the Help Article Centre

You can access our full knowledge base anytime by visiting:

🔗 https://help.functionalsolutions.com.au/hc/en-us

The Help Centre includes:

• How-to guides

• Feature explanations

• Troubleshooting articles

• Updates and best practices

This is perfect if you want to browse, learn, or find detailed instructions on using SmartSuite effectively.

3. Creating a Support Ticket (Mailbox)

If you need personalised assistance or want to report an issue, you can create a support ticket through the Mailbox.

🔗 https://help.functionalsolutions.com.au/hc/en-us/articles/360035460474-Mailbox-Support-Tickets

Support tickets are best for:

• Technical issues

• Bugs or errors

• Account or data questions

• Requests that require investigation

Once submitted, your ticket is tracked and managed by our support team, ensuring nothing is missed.

4. SmartTraining

For users who want to grow their confidence and skills, SmartTraining provides structured learning resources:

🔗 https://help.functionalsolutions.com.au/hc/en-us/articles/5650375886223-Smart-Training

SmartTraining is great for:

• New staff onboarding

• Feature refreshers

• Developing deeper system knowledge

• Training sessions and workshops

It helps your team get the most out of SmartSuite, not just solve problems.