Setting Up Your SmartSuite SMS Package

Overview

SmartSuite now supports sending communication directly via SMS, allowing libraries and administrators to engage users instantly and securely.

This feature is perfect for verifying borrower registrations and, in the near future, will extend to automated alerts for loans, overdues, and reservations — ensuring your borrowers never miss an important update.

💡 What You Can Do

Currently Available:

• ✅ One-Time Validation Codes for Self-Registration

Coming Soon:

• ⏳ Loan Notifications

• ⏳ Overdue Notifications

• ⏳ Reservation Notifications

💰 Billing and Package Options

SmartSuite SMS Packages are charged monthly and provide full flexibility:

• Packages can be upgraded, downgraded, or cancelled at the end of any monthly billing cycle.

• This allows you to control expenditure and scale usage as your library’s needs change.

• Unused SMS credits do not roll over to the next month.

🪜 How to Set Up Your SMS Package

Step 1: Log in to SmartSuite as an Administrator.
Step 2: Navigate to Menu → Settings → System Settings.
Step 3: Select the “SMS” tab.
Step 4: Expand the “SMS Package and Status” section.
Step 5: Choose your preferred monthly SMS package and click Next.
Step 6: Enter your billing details and click Proceed to Payment.
Step 7: Enter your payment details and click Checkout.
Step 8: Once payment is successful, you’ll see a confirmation message — your SmartSuite instance is now connected to SMS alerts.

📊 Managing Your SMS Quota

At any time, you can return to the SMS Package and Status section to:

• View your used quota

• Check your remaining SMS balance for the month

• Manage your package level or billing settings

🧠 Tip for Admins

To ensure smooth setup and delivery:

• Verify your billing email is current and accessible.

• Use the Self-Registration Form to test your first SMS validation code.

• Plan your package size based on your expected volume of borrower registrations.

Need Help?
If you encounter any issues activating or managing your SMS package, contact the FSI Support Team:
📧 support@functionalsolutions.com.au