Preventing Network Card Sleep to Ensure SmartSuite Reliability

Why You Need to Disable Network Card Sleep

Some devices, particularly laptops and power-managed desktops, have power-saving settings that put the network card to sleep when idle. This can cause issues with SmartSuite, as:

• Timed-out Connections May Appear Active: The system might look operational, but any transactions won’t be recorded correctly until the page is refreshed and the network card wakes up.

• Interrupted Sessions: Users may experience delays in processing transactions or unexpected disconnections from SmartSuite services.

• Loss of Data Synchronization: Actions performed while the network card is asleep may not be properly sent to SmartSuite, leading to inconsistencies.

If you are experiencing issues where you notice anomalistic behavior, such as circulation transactions not recording correctly, catalogue items not saving, or system inactivity after being idle for a few minutes, we recommend trying the following steps.

How to Disable Network Card Sleep

These instructions apply to Windows 10 and Windows 11 devices.

Note: In some circumstances, the following instructions may only be performed by your local IT team if administrative rights are required on your device. If you are unable to complete these steps, please contact your local IT team for assistance.

Step 1: Open Device Manager

1. Press Windows + X and select Device Manager.

2. Expand the Network Adapters section.

3. Locate your active network adapter (e.g., Intel Ethernet, Realtek, or Wi-Fi Adapter).

Step 2: Adjust Power Management Settings

1. Right-click on your active network adapter and select Properties.

2. Navigate to the Power Management tab.

3. Uncheck Allow the computer to turn off this device to save power.

4. Click OK to save changes.

Step 3: Adjust Power Plan Settings (For Laptops)

1. Open Control Panel and go to Power Options.

2. Select your active power plan and click Change plan settings.

3. Click Change advanced power settings.

4. Expand Wireless Adapter Settings > Power Saving Mode and set it to Maximum Performance.

5. Expand PCI Express > Link State Power Management and set it to Off.

6. Click Apply and OK.

Step 4: Restart Your Device

After making these changes, restart your computer to ensure the settings take effect.

Need Assistance?

If you encounter any issues or need further guidance, please contact your local IT team for assistance. They will be able to ensure that network settings are correctly configured for your school's environment.

By preventing your network card from going to sleep, you ensure a stable connection with SmartSuite, reducing the risk of transaction failures and data loss.